From a waiting game - corona times point of view, this past week has been intense. The magic, the good, the uplifting and the heartbreaking, dispiriting deeply saddening. And in between there's the really annoying and infuriating.
Today consisted of the latter. I spent hours getting to understand why on earth the annoying Swedish (well, merged with the Danish company in 2011, so it's a Nordic state-owned company since then) postal company PostNord (or as we call it in Sweden PostMord as in PostMurder because they are definitely going way out of their way to offer non-service and unhappy customers) has decided to hold my parcel with Palava facemasks and put customs fee on it, despite it being an order handmade, sold and sent within the EU. And any order from England will not have any extra fees on it until January 1 2021. Period.
First they claimed it comes with a customs declaration form on it - which I seriously doubt, since no package sent from England, Palava or not, has never ever had any customs declaration form attached. Then they lied and said it was sent from China. Seriously, they made that up, as If I'm so stupid I can't read the ID-number on the package and not been following its route from England to Sweden.
Then finally they showed me a photo of the sender's info. Which for some weird reason was a filled in customs declaration form. The CN22-form shouldn't be used within the EU. The one who sent the package from Palava must obviously have made a mistake, so that mistake must be easily fixable if you're a decent, professional, service-minded human being, right?
Well, those kind of human beings do not work at PostMord, at least not in the customer *service* department.
The customs fees must be paid, even if there isn't a customs fee that SHOULD be paid.
I've emailed Palava five times about this, I will most certainly not pay those fees (ie my order would be almost twice the price). I have done absolutely nothing wrong here and shouldn’t be penalized for someone else’s mistake. Either they will have to pay for the fee due to them using the wrong form, and the PostMord idiots refusing to bulge from the fees that legally shouldn't be, and get my package (which has been held by PostNord for 1,5 weeks, but wasn't told about until yesterday...) or the whole package needs to be returned and I want a full refund.
I will never get all those hours back, that I spent dealing with this stupidity. But seriously, imagine all the money based on wrongful claims that companies as detestable PostNord can reap if people don't question, react and say no. Sometimes you just need to chose a seemingly small battle, because idiot people and idiot companies simply shouldn't be able to get away with it, every time.
Fingers crossed that Palava will act decently in this. Some companies do, while others don't. And I've found that you never know which one will, until unnecessary things like this happen. Even companies that seem really kind and caring, can surprise you.
Went for a walk, bought some more of that excellent vegan nicecreams from last Tuesday. Muttered to myself about mindblowing idiots all the way back home. Had a bowl of plantbased goodness and a cup of tea, felt somewhat better. Though still angry. No Friyay mood in sight.
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Cat tee in organic cotton, People Tree (full image here)
Skirt, Marimekko
Vegan shoes, El Naturalista
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